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Frequently Asked Questions

Tickets

Can I get a ticket at the door?

No, tickets to Nxt Museum can solely be purchased online via our ticket shop. Online bookings enable us to keep track of the amount of people in the space to ensure the best experience for each visitor.
We offer IDeal, Visa, Mastercard, Sofort Payment, Bancontact, Vpay, Alipay as payment offers in our ticket shop

Why do we work with ticket timeslots?

We use timeslots (that occur every 15 minutes) in order to keep track of the flow of arriving guests. Please be on time! If you’re more than 15 minutes late you won’t be permitted to enter the museum on busy days.

What happens if I’m running late for my timeslot?

If you’re more than 15 minutes late for your timeslot, your ticket will expire and you will not be refunded. If you know you are unable to make your timeslot any longer then please rebook your timeslot up to 4 hours in advance via our ticket support tool.

Can I get a refund on my ticket?

No, we don’t refund tickets. We offer the opportunity to change your time slot up to 4 hours ahead of your booking, if you really cannot make it. Please go to our ticket support to make the change to your booking.

I booked too many tickets. Can I get a refund?

You are not eligible for a refund if you book too many tickets. However you can rebook these tickets for an alternative date. To do so head to our ticket support.

Can I get a payment receipt for my ticket(s)?

No, unfortunately our ticketing system does not allow creating an invoice for this type of ticket. A booking overview is shared in your confirmation email, along with your tickets.

I am an (international) student, can I buy a student ticket?

Yes, all students are welcome at Nxt Museum! Be sure to bring your student card (that includes a picture and valid end date).

I am a student but don’t have a student card, can I still purchase a student ticket?

Yes you can! Local and International students must bring proof of current enrolment at their university (for example Studielink for Dutch students) to show upon entering the museum.

Can I enter Nxt Museum with an ICOM/ Museum Jaarkaart card ?

The ICOM / Museum cards (Museum Jaarkaart) are not valid at Nxt Museum. Nxt Museum operates independent from any form of subsidy.

I own a Stadspas where can I book my ticket?

Stadspas tickets can be booked here. You can book one ticket per Stadspas, it is not possible to bring a guest free of charge.If you are coming with a regular ticket holder book your stadspas ticket first to ensure that you can enter the museum together. Be sure to bring your valid Stadspas to show on the door.In case the card is not valid at the time of the visit, the full ticket price needs to be paid at the entrance.

How to visit Nxt Museum with the Iamsterdam City Card?

Book your tickets in advance via our ticketshop. Upon entering the museum, please bring your City Card. Make sure your City Card is valid at the time of your visit. If the card is not valid at the time of the visit, the full ticket price needs to be paid at the entrance.

Can you put me on a cancellation list in case a day is sold out?

We do not have a cancellation list, hence it’s not an option.

How do I take advantage of dynamic ticket prices?

Standard Adult Ticket prices vary based on time slot and start from €20.50 up to €24,75. We offer a special rate during early and late time slots during the weekdays.

Can I re-visit Nxt Museum with my MuseumNacht ticket?

You cannot visit Nxt Museum with your museumnacht ticket after Museumnacht itself (5th Nov). This offer is only applicable for museums that accept Museumcard. Find more information here

School and Group visit

How can I arrange a group booking to Nxt Museum?

For groups of more than 10 people – whether you’re from a business, or just a group of friends – use the Group Booking Tool here. Group bookings must be made at least 2 weeks in advance of your visit. We’ll get back to you as soon as we can, usually that takes us about 4-5 days.

How can I book a visit for my students or organise a school visit?

You can easily book a visit for your students via our school booking tool. Be sure to book your tickets 2 weeks in advance of your visit. We also accept the Cultuurkaart!
We’ll get back to you as soon as we can, usually that takes us about 4-5 days.

What workshops do you offer for schools?

We currently offer two workshops for schools – slow looking, and face filter creation Find more information here.

Visitor care: ability & access

Can I enter Nxt Museum’s exhibition if I have epilepsy?

This exhibition contains flashing video images and loud sounds which may not be suitable for people with epilepsy.

Is the museum accessible for wheelchairs?

Yes, the museum is accessible via wheelchair ramps – other than the Nxt Lab. Please note, wheelchair access to the toilets at the museum is currently limited. We are working on a solution to to improve this as soon as we can. For any questions please reach out to info@nxtmuseum.com. We have disabled parking slots which may be booked upon reservation by leaving us a message here.

Is the museum suitable for children?

When it comes to the youngest amongst us, Nxt Museum is enjoyed by children of all age groups. However, many of our artworks and installations are housed within dark rooms with loud sounds, some strong language, nudity, and flashing videos. Be aware: one artwork in this exhibition contains sexual scenes and nudity. Please keep this in mind when considering if you’d like to bring young children.

From what age can my kids visit Nxt, unaccompanied by an adult?

Children from the age of 12 may visit the Museum without being accompanied by an adult. However, they cannot supervise young children. Parents and guardians of unaccompanied children aged 12 to 18 are responsible and accountable for the behaviour of their children at all times.

In the museum

How long can I stay in the museum and within the exhibition?

Most visitors spent about 1,5 to 2 hours in the exhibition. We recommend that you take as much time as you’d like- stay as long as you wish, up until we close!

Can I take pictures during my visit?

Feel free to capture your visit with your phone. Professional photography gear(cameras with changeable lenses) and accessories (tripods, flash, etc) are not allowed in the space.

Can I use a locker at Nxt Museum?

Coats and small bags are allowed in the museum, but we kindly ask you to store large bags and backpacks if you bring any. We do not have space to store large suitcases or other luggage.

Do you have onsite wifi?

Nxt Museum offers free guest Wifi to its visitors and we advise our visitors using the guest wifi to not transmit their credit card information, passwords, and any other sensitive personal information.

Are food and drinks allowed within the exhibition?

Food and drinks are not allowed within the exhibition. The installations on show rely on high tech equipment that is highly sensitive.

Can I bring my dog to Nxt Museum?

No, we do not allow dogs in the museum, unless they are Guide Dogs. We do not think furry friends would appreciate the levels of sound and flashing lights as much as you will.

What is a POAP and how can I collect them in the exhibition?

POAPs are collectible digital tokens that are saved on the blockchain. Minted like an NFT the 3 POAPs enable unique benefits, in the future! These collectibles can be found hidden around the museum and are fun to hunt for. You can easily collect them via your email address or store them in your digital wallet.

Travelling here

From De Pijp

Approximately 30m minutes by metro, take Metro line 52 four stops towards Noord/ North and exit at Noorderpark station (only one stop away). Nxt Museum is a 10 minute walk from Noorderpark.

From Museumplein

Walk ten minutes to Vijzelgracht metro station and take Metro line 52 towards Noord/ North. Exit at Noorderpark station after 3 stops. Nxt Museum is a 10-minute walk from Noorderpark Metro station.

From Amsterdam central station

It’s a 10-minute bike ride or 20-minute walk from Amsterdam central station. Simply take the ferry to Buiksloterweg (located at the rear of the station). After a 5-minute crossing it’s just a short walk or cycle to Asterweg 22.

Can I travel to Nxt Museum by car?

Parking is not allowed on the premises of Nxt Museum and very limited parking is possible in the neighbourhood. We encourage visitors to visit the museum by bike, on foot or using Amsterdam’s electric shared transportation.

Nxt Merchandise & Gift vouchers

How long does my gift ticket last?

The gift voucher will be valid for one year after the purchase date.

Can I get an invoice for my gift ticket?

No, unfortunately our ticketing system does not allow creating an invoice for this type of ticket. We’re working on a solution!

Can I purchase a gift voucher for multiple people?

Yes you can! Gift a voucher for a visit to Nxt Museum for multiple people, by adding multiple tickets in your basket in step 1 in our ticketshop. Please note that the entrance tickets will be bundled in one voucher that has to be redeemed in one time. If you wish to purchase gift tickets for multiple people, purchase the gift vouchers in seperate bookings.

Partnerships & Press

I’m from a press organisation, who can I contact to discuss working together?

Please get in touch through our contact form

I’m a creative/ artist. How can I best share a collaboration/ project proposal with Nxt Museum?

Unfortunately, we are currently not able to consider applications for new creative proposals and projects. Please keep an eye on our socials (and this page) to stay in the loop when programme-specific open calls go live.