Please note: Nxt Museum is the venue. The events are organised by external promoters, who also sell the tickets.
Questions about tickets, refunds, the line-up and times are therefore best put directly to the promoter. Below the answers to the most frequently asked questions.
Can’t find your question? Then email it to ade@nxtmuseum.com. We will reply within 24 hours on working days.
You can find the full house rules and visitor terms and conditions here.
1. Tickets
For all questions about tickets, we refer you to the organiser of the event. This includes buying tickets, a ticket that has not arrived, reselling a ticket or transferring it to another name, refunds, door sales, the guest list, and changes, postponements or cancellations of the programme. The overview above shows who to contact for each event. For events by external promoters, we have no access to ticket data and, unfortunately, cannot help you with these matters.
Only buy or sell tickets via the organiser’s official ticket shop or official resale platform. Tickets obtained through other channels may be invalid and will not grant entry.
2. At the door
What is the minimum age and which ID do I need to bring?
All events are 18+, unless stated otherwise. Bring a valid, original proof of identity: a passport, identity card, driving licence or residence permit. A photo or copy is not valid. We may also ask to see your ID during the event.
Can I get in with my ADE Pro pass?
Yes, as long as there is capacity for ADE Pro pass holders. If the venue is full, a one-in-one-out policy applies. Please therefore arrive on time.
I am on the guest list. What do I need to be aware of?
A place on the guest list is personal and is only valid with a valid ID in your name, up to the communicated time. At the door, we make no exceptions for anyone who has not been registered in advance.
Until what time can I enter?
The door closes two hours before the announced closing time. After that, you will not be admitted, even with a ticket.
Please note for No Art Festival After by Night: on the night of Saturday 24 to Sunday 25 October, the clocks go back one hour at 03:00, to 02:00. The event ends at 05:00 winter time, so the door closes at 03:00 winter time.
For Earth Sonic Live, last entry is at 20:00.
May I leave and re-enter during the event?
No. Anyone who leaves the venue, including the fenced-off outdoor area, cannot re-enter.
How does the check at the entrance work?
On entry, security will check your clothing and your bag. Anyone who does not cooperate will be refused entry.
What am I not allowed to bring?
Items that are not permitted include:
- drugs (including soft drugs) and nitrous oxide;
- weapons and objects that can be used as a weapon, including imitation weapons and pepper spray;
- fireworks, flares and other flammable or explosive objects;
- glass, cans, plastic bottles and your own food and drink;
- laser pointers, drones and professional photo, film or sound equipment;
- umbrellas, suitcases, rucksacks and bags that do not fit in a locker;
- animals;
- any other objects that security considers dangerous or a nuisance.
A small bag or bum bag is allowed, as long as it fits in a locker: maximum 29 x 40 x 22 cm (width x depth x height). Prohibited items will be confiscated and not kept.
May I bring prescribed medication?
Yes, for personal use, in the original packaging and with a prescription or medical statement in your name. Declare it at the check at the entrance.
Dress code
We love self-expression, but we do apply a door policy. You may be refused entry if you are wearing formal clothing (such as a suit or smart shirt), a football shirt, motorcycle club clothing or other group-affiliated clothing, or clothing with offensive or discriminatory text or symbols.
I was refused entry at the door. Will I get a refund?
Were you refused entry on the basis of the door policy, for example because you arrived with too large a group or because of your clothing? In that case, you will receive the ticket price (excluding service fees) back via the promoter. If the refusal was due to your own conduct or circumstances, for example because you were visibly under the influence, had no valid ID, were carrying prohibited substances or arrived late, no refund will be given. Tickets bought via TicketSwap will not be refunded; however, you can resell the unscanned ticket there. If you have been inside and were subsequently removed, you will also not receive a refund.
3. In Nxt Museum
Can I pay by card or in cash?
Nxt Museum is cashless. You can pay by debit card, credit card or mobile.
Is food available?
At longer events, food is available to buy for part of the time.
Where am I allowed to smoke or vape? Can I buy cigarettes?
Smoking and vaping are only permitted in the designated outdoor smoking area. Nxt Museum does not sell cigarettes.
Where can I leave my coat and belongings?
You can store your coat and belongings in a locker, while stocks last. A locker measures 29 x 40 x 22 cm (width x depth x height). It fits 3 to 4 summer coats or 1 to 2 winter coats. A locker costs €10.00. You pay via a QR code, so please bring a phone with internet access. Do not store any valuables in it. Nxt Museum is not liable for loss, theft or damage to your belongings, including those kept in a locker. Items that are still in a locker after the event will be removed and treated as lost property.
May I take photos or film?
Photos and short videos taken with your phone for private use are permitted. Professional cameras, livestreams and the recording of complete sets are not permitted. The artworks and visuals are protected by copyright. Some events are phone-free; this will be stated on the event page. Please note: during events, we and the promoter take photos and videos ourselves, in which you may appear.
Can I also visit the exhibitions during the event?
No, unfortunately that is not possible.
Are earplugs available?
The music is loud. We strongly recommend that you wear earplugs and take occasional breaks in a quieter space. Earplugs are on sale during the events.
Is there a quiet or low-stimulus space?
Events at Nxt Museum may involve loud music, strobe lighting, projections and smoke effects. A low-stimulus space has been set up in the adjoining Café / Restaurant Metro. Follow the signs.
4. Welfare and safety
What is the drugs policy?
Nxt Museum has a zero-tolerance policy on drugs, including soft drugs and nitrous oxide. Drugs will be confiscated and we may involve the police. Dealing will always be reported to the police.
I do not feel well. Where can I go?
First aid is available at every event. Speak to a member of staff and we will take you there. Do not hesitate to ask for help, and do so in good time, for yourself or for someone else. That is what the team is there for. You can find tips on partying responsibly and safely at www.celebratesafe.nl.
I feel unsafe or see something that is not right.
We do not tolerate discrimination, intimidation or inappropriate behaviour. Speak to a member of staff or security immediately.
Is the venue accessible for people with a disability? May I bring my assistance dog?
The entrance and the access to the restaurant are not entirely level. Security will gladly assist you at the entrance and on the stairs to the restaurant. There is an accessible toilet. Please send an email in advance to ade@nxtmuseum.com, so that we can make sure someone is on hand and work out together what else is needed. Would you like to bring an assistance dog? Please also request this in advance via ade@nxtmuseum.com. We assess each request individually, taking into account the welfare of your dog and the loud noise during the event.
5. After the event
I have lost something. What should I do?
Send an email to ade@nxtmuseum.com with a description of the item, the date and the event. We keep lost property for a minimum of two weeks. Identity documents are handed over to the municipality or the police.
I have a complaint or would like to share my experience.
Does it concern tickets or the programme? Then email the promoter of the relevant event. The overview at the top shows the contact address for each event. Does it concern the venue, access, facilities or our staff? Then email us at ade@nxtmuseum.com, preferably within 14 days of the event and with a clear description. We will respond within 14 days.
My belongings have been damaged or I have been injured.
Report it on the spot to a member of staff. In addition, within 14 days of the event, send an email to ade@nxtmuseum.com with a description of what happened and the damage. Has something been stolen from you? Then please also report it to the police.
I appear in a photo and would like it removed.
Email the promoter of the relevant event, with the photo or a description. The overview at the top shows the contact address for each event. If Nxt Museum took or posted the photo itself, email ade@nxtmuseum.com.
6. Practical information
What is the address and how do I get there?
The address is Nxt Museum, Asterweg 22, 1031 HP Amsterdam (Amsterdam-Noord). We ask everyone to come by bicycle or public transport and to leave the car at home.
From Amsterdam Centraal by ferry
From the IJ side of Amsterdam Centraal, take the free F3 ferry to Buiksloterweg. The crossing takes approximately 5 minutes. From Buiksloterweg, it is approximately a 15-minute walk to Nxt Museum. The ferry between Centraal Station and Buiksloterweg runs day and night.
By metro
Take metro line 52 (North/South Line) in the direction of Noord and get off at Noorderpark station. From Noorderpark, it is approximately a 10-minute walk to Nxt Museum.
By bicycle
From Amsterdam Centraal, you can reach Nxt Museum in approximately 10 minutes. Take the free ferry to Buiksloterweg with your bicycle and cycle on from there to Asterweg. Bicycles may be taken on the ferry free of charge.
By taxi or Uber
Ask to be dropped off at Nxt Museum, Asterweg 22. During ADE, allow for extra crowds in Amsterdam-Noord and around the venue, and plan sufficient travel time.
By car
Nxt Museum has no parking spaces of its own, and parking in the immediate vicinity is very limited. We therefore advise you to come by public transport, by bicycle or, if necessary, by taxi.
Plan your journey
During ADE, it may be busier than normal. Please therefore check your current route, and any roadworks or changes to public transport, shortly before departure.
Where can I park my bicycle?
Only park your bicycle in the designated bicycle parking area. Bicycles parked outside the designated areas may be removed. On arrival and departure, be considerate of local residents and avoid causing noise nuisance.
What time does the event start and end?
The start and end times are shown in the overview at the top and on the event page of the relevant promoter. Please note: the doors close two hours before the stated end time. The exception is Earth Sonic, where last entry is at 20:00.
On the night of Saturday 24 to Sunday 25 October, the clocks go back one hour at 03:00, to 02:00, due to the change to winter time. The end time of No Art Festival After by Night is 05:00 (winter time).
Celebrate Safe
At Nxt Museum, we want everyone to enjoy a safe and welcoming experience during Amsterdam Dance Event. Please look after yourself and others, respect personal boundaries and party responsibly.
We support the following 10 pillars of Celebrate Safe:
- Think for yourself, care about others
- Using alcohol or other drugs is never without risks
- I love my ears
- Take a break to cool and chill
- Know your limits and respect those of others
- Enjoy safe sex without regrets
- Security & crew will keep you safe
- The first aid team is your friend
- Get home safe: grab a ride
- Love your body: take time to recover
For more information and practical advice, visit Celebrate Safe or Unity