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Frequently Asked Questions

How do I take advantage of dynamic ticket prices?

Standard Adult Ticket prices vary based on time slot and start from €20.50 up to €24,75. We offer a special rate during early and late time slots during the weekdays.

Can I get a payment receipt for my ticket(s)?

No, unfortunately our ticketing system does not allow creating an invoice for this type of ticket. A booking overview is shared in your confirmation email, along with your tickets.

Are food and drinks allowed within the exhibition?

Food and drinks are not allowed within the exhibition. The installations on show rely on high tech equipment that is highly sensitive.

Can I take pictures during my visit?

Feel free to capture your visit with your phone. Professional photography gear(cameras with changeable lenses) and accessories (tripods, flash, etc) are not allowed in the space.

I am a student but don’t have a student card, can I still purchase a student ticket?

Yes you can! Local and International students must bring proof of current enrolment at their university (for example Studielink for Dutch students) to show upon entering the museum.

I am an (international) student, can I buy a student ticket?

Yes, all students are welcome at Nxt Museum! Be sure to bring your student card (that includes a picture and valid end date).

What is a POAP and how can I collect them in the exhibition?

POAPs are collectible digital tokens that are saved on the blockchain. Minted like an NFT the 3 POAPs enable unique benefits, in the future! These collectibles can be found hidden around the museum and are fun to hunt for. You can easily collect them via your email address or store them in your digital wallet.

What workshops do you offer for schools?

We currently offer two workshops for schools – slow looking, and face filter creation Find more information here.

Have you come from outside the EU and you don’t have the ‘Corona Check’ app?

If you don’t have a EU Digital Covid Certificate or are from outside the EU, please visit: https://www.testenvoortoegang.org/ to receive a valid QR code to enter the museum.

Do I need to present a proof of recovery, vaccination or a negative test to visit Nxt Museum?

A valid EU Digital Covid Certificate (‘Corona Check App QR code), as well as your ID (valid passport, ID, drivers license) is compulsory.

From what age can my kids visit Nxt, unaccompanied by an adult?

Children from the age of 12 may visit the Museum without being accompanied by an adult. However, they cannot supervise young children. Parents and guardians of unaccompanied children aged 12 to 18 are responsible and accountable for the behaviour of their children at all times.

I booked too many tickets. Can I get a refund?

You are not eligible for a refund if you book too many tickets. However you can rebook these tickets for an alternative date. To do so head to our ticket support.

What happens if I’m running late for my timeslot?

If you’re more than 15 minutes late for your timeslot, your ticket will expire and you will not be refunded. If you know you are unable to make your timeslot any longer then please rebook your timeslot up to 4 hours in advance via our ticket support tool.

How to visit Nxt Museum with the Iamsterdam City Card?

Book your tickets in advance via our ticketshop. Upon entering the museum, please bring your City Card. Make sure your City Card is valid at the time of your visit. If the card is not valid at the time of the visit, the full ticket price needs to be paid at the entrance.

How can I change my ticket timeslot?

You can change your time slot up to 4 hours ahead of your booking, if you really cannot make it. Please go to our ticket support to make the change to your booking.

How can I book a visit for my students or organise a school visit?

You can easily book a visit for your students via our school booking tool. Be sure to book your tickets 2 weeks in advance of your visit. We also accept the Cultuurkaart!
We’ll get back to you as soon as we can, usually that takes us about 4-5 days.

I own a Stadspas where can I book my ticket?

Stadspas tickets can be booked here. You can book one ticket per Stadspas, it is not possible to bring a guest free of charge.If you are coming with a regular ticket holder book your stadspas ticket first to ensure that you can enter the museum together. Be sure to bring your valid Stadspas to show on the door.In case the card is not valid at the time of the visit, the full ticket price needs to be paid at the entrance.

I’m a creative/ artist. How can I best share a collaboration/ project proposal with Nxt Museum?

You can find all information regarding creative collaborations here.

When will my order be delivered?

Delivery can take between 5 and 10 days from purchase order.

I live outside of Amsterdam, can I still get an order delivered?

Yes you can we ship all over the Netherlands.

How much does delivery cost?

Delivery costs will be 4,50€

How do I return an item?

You can only return an item on account of production or sales faults. Please get in touch via our contact form if this is the case. You can subsequently return your order by dropping it off at Nxt Museum on Wednesdays or Thursdays, or by sending it per post.

Can I return or swap an item at the pick-up point?

Items purchased at our webshop can be exchanged by returning the product to Nxt Museum in person with the receipt within 14 days. If the product is no longer available, the purchase price will be refunded. Full returns are accepted only on account of production or sales faults. Products can also be returned by post at the customer’s expense.

Where is the pick-up point for my order?

The pick-up is at Nxt Museum’s restaurant – Asterweg 22 in Amsterdam. Please follow the instructions on location.

When can I pick-up my order?

You can pick-up your order at Nxt Museum on Wednesdays and Thursdays from 10:00 till 17:00. Find us at Asterweg 22 in Amsterdam Noord.

Why can I only pay by creditcard?

Sadly at this moment we only offer credit card payments. We will soon be expanding our payment methods with debit cards and iDeal!

Can I get an invoice for my gift ticket?

No, unfortunately our ticketing system does not allow creating an invoice for this type of ticket. We’re working on a solution!

How long does my gift ticket last?

The gift voucher will be valid for one year after the purchase date.

Can I purchase a gift voucher for multiple people?

Yes you can! Gift a voucher for a visit to Nxt Museum for multiple people, by adding multiple tickets in your basket in step 1 in our ticketshop. Please note that the entrance tickets will be bundled in one voucher that has to be redeemed in one time. If you wish to purchase gift tickets for multiple people, purchase the gift vouchers in seperate bookings.

Can you put me on a cancellation list in case a day is sold out?

We do not have a cancellation list, hence it’s not an option.

Can I get a ticket at the door?

No, tickets to Nxt Museum can solely be purchased online via our ticket shop. Online bookings enable us to keep track of the amount of people in the space to ensure the best experience for each visitor.
We offer IDeal, Visa, Mastercard, Sofort Payment, Bancontact, Vpay, Alipay as payment offers in our ticket shop

Why do we offer phone-free time slots?

Our survey has shown that 75% of our visitors would prefer to have phone free time slots, which is why we introduced certain time frames during which visitors can enjoy art without being distracted by their own or other people’s digital devices. We ask all visitors booking these time slots to refrain from using their phone whilst in the museum, to ensure a fully immersive exploration of Shifting Proximities. Phone-free time slots can be booked on the following day within these hours: Wednesdays from 6.15pm to 7pm.

Which measures are we taking to operate in line with Covid 19 regulations?

After the recent announcement by the Dutch government on 15 Feb 2022, we have updated our Covid-19 protocol accordingly. Creating a space where you can safely enjoy art is our priority:

  • A valid EU Digital Covid Certificate (‘Corona Check App’ QR code), as well as your ID (valid passport, ID, drivers license) is compulsory.
  • Have you come from outside the EU and you don’t have the ‘Corona Check’ app? Please visit: https://www.testenvoortoegang.org/
  • Wearing a mask during your visit to Nxt is optional.
  • To ensure everyone feels safe during their visit we advise you to keep your distance from those around you.
  • You can only buy your tickets online in advance and within time slots, please arrive on time for your planned visit.
  • In order to facilitate crowd management, the museum staff can and may ask you to wait.
  • We have installed several positions in the museum where you can wash or disinfect your hands.
  • We clean all touchpoints in the museum regularly.
  • If you have any symptoms of Covid-19, we ask you to stay home and reschedule your visit.
  • Please follow the instructions displayed clearly within the museum and given by our museum staff, so we can create a safe environment for everyone.

Thanks for assisting us in preserving the safety of each other and our team!

I am a student but don’t have a student card, can I still purchase a student ticket?

You must bring proof of current enrollment at your university to show to our hosts upon entering the museum – we also accept a proof of enrollment of registration ( Studielink, or from the school itself)

How can I arrange a group booking to Nxt Museum?

For groups of more than 10 people – whether you’re from a business, or just a group of friends – use the Group Booking Tool here. Group bookings must be made at least 2 weeks in advance of your visit. We’ll get back to you as soon as we can, usually that takes us about 4-5 days.

Is the museum suitable for children?

When it comes to the youngest amongst us, Nxt Museum is enjoyed by children of all age groups. However, since many of our artworks and installations are housed within dark rooms with loud sounds, some strong language, nudity, and flashing videos. Please keep this in mind when considering if you’d like to bring young children.

Why do we work with ticket timeslots?

We use timeslots (that occur every 15 minutes) in order to keep track of the flow of arriving guests. Please be on time! If you’re more than 15 minutes late you won’t be permitted to enter the museum on busy days.

Can I bring my dog to Nxt Museum?

No, we do not allow dogs in the museum, unless they are Guide Dogs. We do not think furry friends would appreciate the levels of sound and flashing lights as much as you will.

I’m from a press organisation, who can I contact to discuss working together?

Please get in touch through our contact form

Can I get a refund on my ticket?

No, we don’t refund tickets. We offer the opportunity to change your time slot up to 4 hours ahead of your booking, if you really cannot make it. Please go to our ticket support to make the change to your booking.

How long can I stay in the museum and within the exhibition?

Most visitors spent about 1,5 to 2 hours in the exhibition. We recommend that you take as much time as you’d like- stay as long as you wish, up until we close!

Can I enter Nxt Museum with an ICOM/ Museum Jaarkaart card ?

The ICOM / Museum cards (Museum Jaarkaart) are not valid at Nxt Museum. Nxt Museum operates independent from any form of subsidy.

Do you have onsite wifi?

Nxt Museum offers free guest Wifi to its visitors and we advise our visitors using the guest wifi to not transmit their credit card information, passwords, and any other sensitive personal information.

Is the museum accessible for wheelchairs?

Yes, the museum is accessible via wheelchair ramps – other than the Nxt Lab. We also have disabled parking slots which may be booked upon reservation by leaving us a message here.

Can I enter Nxt Museum’s exhibition if I have epilepsy?

This exhibition contains flashing video images and loud sounds which may not be suitable for people with epilepsy.

Can I use a locker at Nxt Museum?

Coats and small bags are allowed in the museum, but we kindly ask you to store large bags and backpacks if you bring any. We do not have space to store large suitcases or other luggage.

Can I travel to Nxt Museum by car?

Parking is not allowed on the premises of Nxt Museum and very limited parking is possible in the neighbourhood. We encourage visitors to visit the museum by bike, on foot or using Amsterdam’s electric shared transportation.

From De Pijp

Approximately 30m minutes by metro, take Metro line 52 four stops towards Noord/ North and exit at Noorderpark station (only one stop away). Nxt Museum is a 10 minute walk from Noorderpark.

From Museumplein

Walk ten minutes to Vijzelgracht metro station and take Metro line 52 towards Noord/ North. Exit at Noorderpark station after 3 stops. Nxt Museum is a 10-minute walk from Noorderpark Metro station.

From Amsterdam central station

It’s a 10-minute bike ride or 20-minute walk from Amsterdam central station. Simply take the ferry to Buiksloterweg (located at the rear of the station). After a 5-minute crossing it’s just a short walk or cycle to Asterweg 22.